Grievance Process

SQMi is committed to working responsibly and respecting the rights of all stakeholders.

The grievance process outlines how you can raise a concern about the business activities of SQMi, helping us to identify issues early, resolve them fairly and continuously improve how we operate.

How the Grievance Process Works

Our grievance process is designed to be simple and accessible. Here’s what happens when you submit a concern:

  1. Receive and record – We log your grievance and let you know that we have received it.
  2. Assess – We review the details and decide the next steps.
  3. Respond – We contact you to discuss the issue and agree on a way forward.
  4. Resolve – We work with you to address the concern and close the case.
  5. Follow Up – We check that the resolution is satisfactory.

You can view a simplified flow chart of this process with indicative timeframes below.

How to Submit a Grievance

You can raise a grievance in the way that suits you best:

  • Web Form: Use the “Contact Us” form on Contact Us page and select the grievance options.
  • Telephone: Call +61 8 6333 0626.
  • Letter: Send your grievance as a letter to our office address on the Contact Us page.
  • Face to Face: Speak to a member of our team in person

    • We encourage you to provide as much detail as possible so we can respond quickly and effectively.

    Confidentiality

    We respect your privacy. If you request confidentiality, we will keep your details private and only share information internally as needed to address the concern. You may also submit a grievance anonymously. Please note that if you choose to remain anonymous, it may limit our ability to communicate with you directly and/or fully resolve the issue.

    Grievance process

    Grievance process