Responsible Management

We’re committed to doing what’s right—listening, respecting human rights, and creating safe spaces for concerns to be raised and addressed.

Ethics and Compliance

We expect our people and our partners to operate with integrity in a responsible, ethical and respectful manner. Ethics and compliance are embedded in all aspects of our business activities through the implementation of the Anti-Corruption and Anti-Bribery Policy and Code of Conduct, and Fair Competition Policy. These also form the foundations of our Crime Prevention Model.

We expect our people and our partners to operate with integrity in a responsible, ethical and respectful manner.

Ethics and compliance are embedded in all aspects of our business activities through the implementation of the Anti-Corruption and Anti-Bribery Policy and Code of Conduct, and Fair Competition Policy.

These also form the foundations of our Crime Prevention Model.

  • Prevention – training and communications, risk identification and evaluation and legal instruments
  • Detection – monitoring compliance with the controls of critical activities, whistleblower channels and litigation analysis
  • Response activities – disciplinary and/or legal actions

Our governance approach and policies guide our commitment to responsible and ethical business management.

Code of Ethics
Anti-Corruption and Anti-Bribery Policy

Human Rights

We have a role to play in respecting human rights not only within our immediate business but also extending into our supply chain. In this role, we are keen to make the world a better place for all by engaging suppliers that also respect internationally recognised human rights.

We are committed to respecting human rights in accordance with national laws and regulations as well as aiming to align with international standards.

Human Rights Policy
Code of Conduct

Grievance Resolution

We value feedback as a vital part of building a better workplace and strengthening how we operate. Whether it is a suggestion, concern or complaint, we encourage open communication and are committed to continuous improvement.

Our people have access to both informal and formal channels to share feedback or raise concerns about business performance. A key part of this is our Internal Grievance Procedure, which is available to all employees. This process helps us address behavioural issues early and foster a work environment that is inclusive, respectful, and committed to excellence in psychosocial safety.

For more serious concerns, our Whistleblower channel offers a safe, confidential, and protected way for employees and partners to report misconduct or unethical behaviour without fear of retaliation.

We also welcome feedback from our external stakeholders. Our Grievance Process supports two way communication and ensures that concerns submitted through our grievance channel are acknowledged and addressed in a timely manner.

If you would like to get in touch or raise a grievance via the website, you can contact us directly by completing the Contact Us form on our website.

Discover More